Getting Started

These Terms & Conditions set out the basis on which Cambridge Publishing House UK ("we," "us," "our," or "the company") provides services to you. Please take the time to read them carefully before you engage our services or use our website. When you place an order, make a payment, sign a project agreement, or use our website in any way, you're confirming that you understand and accept these terms.

Key Definitions

To make these terms clearer, here's what we mean by certain words:

"Cambridge Publishing House UK" – The company providing publishing services to you.

"Client," "You," "Your" – Any person, business, or organisation that uses our website, requests our services, or enters into an agreement with us.

"Website" – Our official online platform at cambridgepublishinghouse.co.uk, including all associated pages and content.

"Services" – The publishing and creative services we offer, including manuscript editing, book cover design, eBook formatting, ghostwriting, proofreading, and book marketing.

"Project Agreement" – The written or electronic contract between you and us that describes what you're paying for, what you'll receive, when you'll receive it, and how much it costs.

"Deliverables" – The finished work we provide to you upon completion of a service.

"Intellectual Property" – Creative work, designs, writing, ideas, copyright, trademarks, and other proprietary materials, whether formally registered or not.

What You're Confirming When You Use Our Services

By accessing our website or engaging with us, you're confirming that:

You are at least 18 years old, or you have the legal right to enter into a binding agreement where you live.
If you're acting on behalf of a business or organisation, you have the authority to commit that entity to these terms.
You have read and understood both this agreement and our Privacy Policy.
You are not breaking any law by using our services or website.

Please understand that these terms form a legally binding contract. If we make changes to these terms, your continued use of our services means you accept the updated version.

The Services We Provide

We offer a range of professional publishing services tailored to authors and publishing businesses. The exact details of what we'll do for you, what you'll receive, when you'll receive it, and what it will cost will all be set out in your Project Agreement.

Our services typically include:

Book Ghostwriting

Full manuscript creation for fiction, memoir, business books, and other literary genres, written on your behalf.
eBook Publishing

Complete eBook production, formatting, and submission to digital platforms such as Amazon KDP, Apple Books, Barnes & Noble Press, and Kobo.
Manuscript Editing & Proofreading

Detailed review and refinement of your work, addressing structure, clarity, grammar, consistency, and overall quality.
Professional Formatting

Layout and design for print and digital formats, ensuring your book meets platform requirements and looks polished.
Cover Design

Bespoke cover artwork tailored to your book's genre and audience, formatted for both digital and print distribution.
Book Marketing & Launch Strategy

Planning, positioning, and promotional support to help your book reach its intended audience.

We're selective about which projects we take on. If a project doesn't align with our expertise or values, we may decline it. Information on our website is general guidance only; your specific Project Agreement is the controlling document. We do not guarantee commercial success, sales figures, reader reviews, or marketing outcomes. Publishing success depends on many factors beyond our control.

How Orders Work & Payment

How an order is confirmed

An order becomes official when you've signed a Project Agreement, paid a required deposit, or both. Informal conversations or verbal agreements don't count as binding unless a company representative confirms them in writing.

Payment schedule

Unless your Project Agreement says otherwise, here's how payment typically works: A non-refundable deposit of 10% of the total project cost is required to confirm your order and before any work begins. The balance is due according to the schedule outlined in your Project Agreement—this might be milestone-based or due upon final delivery. You must pay in full before we release your final Deliverables.

Payment methods we accept

We take payment via major credit and debit cards, bank transfers, ACH transfers, and PayPal. Any other payment method needs our written approval. If you pay through a third-party processor, their terms and fees apply as well.

Currency

All prices are quoted in UK Pounds Sterling (£) unless your Project Agreement states otherwise. If you're paying from outside the UK, any currency conversion fees or exchange-rate differences are your responsibility.

Tax

Our quoted fees don't include tax. You're responsible for any applicable VAT, sales tax, or similar taxes due in your area.

Making Changes to Your Work

Your Project Agreement will specify how many rounds of revision are included in your service package. You can request unlimited revisions during the agreed revision period via email or through our project platform. Once you've approved work in writing, that's considered final. If you want changes to approved work after this point, we may treat it as new work and charge accordingly.

Refunds & Cancellation

We aim to be fair to both sides whilst recognising the time and resources that go into your project.

If you cancel before work starts

If you change your mind before we assign a team member or begin any work, we'll refund everything you've paid except the non-refundable deposit. You'll receive the refund within 14 business days.

If you cancel after work has begun

Once work starts, refunds are calculated based on what's been completed and the resources used:

If you cancel within 48 hours but before we've completed half the work: up to 40% refund of what you haven't been invoiced for (depending on the project type), minus our processing and admin costs.
If you cancel after we've completed 50% or more: no refund. You'll receive all the work completed so far.

If you're unhappy with the quality

If you believe the Deliverables don't meet what was agreed, you must tell us in writing with specific details about what's wrong. We'll then have a reasonable opportunity to fix it through revisions. We can only issue a refund if the shortfall is clearly due to our performance, not changes you've requested.

When we won't refund

We can't offer a refund in these situations:

You've already approved the Deliverables in writing.
Your request is based on changing your mind, preferring something different, or a shift in your project scope.
Any delays were caused by you not providing materials, approvals, or feedback on time.
The project is already complete and delivered.
You purchased as part of a special offer, promotion, or bundled package (unless stated otherwise).

Late delivery refunds

If we genuinely miss a delivery deadline through our own fault—and this happens three times after documented notice—you may be eligible for a partial refund or credit. Refunds don't apply if delays are your responsibility, if materials were late from you, or if unforeseen circumstances were involved.

Getting your refund

Approved refunds go back to your original payment method within 14 business days. We may deduct legitimate processing fees.

How to request a refund

Contact your Project Manager directly, or if they're unavailable, email us at info@cambridgepublishinghouse.co.uk or call +44 80 010 26115. All refund requests must be submitted in writing.

Who Owns What – Intellectual Property

What you provide

You retain ownership of everything you submit to us—your manuscript, materials, ideas, and content. You confirm that you have the full legal right to hand these over to us and grant us permission to use them to deliver your services.

What we create for you

Once you've paid in full, we transfer complete ownership of all Deliverables created specifically for your project to you. This includes copyright in any original writing we've produced. This transfer is permanent, worldwide, and cannot be reversed unless we've agreed otherwise in writing. We keep no rights to use, publish, distribute, or profit from your Deliverables after handover.

Our own tools and methods

Any templates, processes, systems, design elements, or existing materials that we use remain our property. You have permission to use these only as they appear within your final Deliverables and only for your personal use.

Your responsibility for third-party content

If you provide us with third-party images, quotes, music, or data, you must ensure they're properly licensed for use. We're not responsible for any copyright issues arising from materials you've provided or requested.

Using your work in our portfolio

Unless your Project Agreement or a separate confidentiality agreement says otherwise, we may showcase your completed work or excerpts from it in our portfolio, website, or marketing materials.

Our website content

Everything on our website—text, images, logos, videos, and software—belongs to us and is protected by copyright law. You can't reproduce, share, or use it without permission.

Keeping Your Information Private

Confidentiality is important to us. Here's what we commit to:

Your materials and communications are for our use only and won't be shared with anyone else without your permission—except where the law requires it.
Everyone on our team working on your project must keep your information confidential as a condition of their work.
We use reasonable safeguards to protect your materials from unauthorised access, loss, or disclosure.
These confidentiality obligations continue for 5 years after your project ends, or longer if the law requires.
If you need a formal Non-Disclosure Agreement before discussing your project, just ask, and we'll arrange one.
We only share your information with third parties in these situations: (a) when the law or a court order requires it; (b) when you've given written permission; or (c) with contractors we absolutely need to involve, and only under strict confidentiality conditions.

Timelines & Delivery

Specific timelines will be set out in your Project Agreement based on your project's scope and complexity.

Timelines start counting from the date we receive your full payment and all the materials and approvals we need from you.
The timelines we provide are estimates, not guarantees. Particularly complex or large projects may need more time, and we'll let you know in advance.
If delays happen because you haven't provided feedback, materials, or approvals on time, your timeline extends automatically. This doesn't entitle you to a refund or price reduction.
Expedited turnaround may be available at an additional cost, depending on our schedule.
We'll deliver your work in the file formats and via the method you've agreed. Different formats after delivery may incur extra charges.
Force majeure events—things like natural disasters, pandemics, government actions, cyberattacks, or other circumstances beyond our reasonable control—excuse late delivery without any liability to either party.

What We Promise & What We Don't

We promise that your Services will be delivered by skilled professionals to industry-standard quality. We commit to fixing genuine deficiencies as outlined in our Revision Policy. However, we do not guarantee commercial success, book sales, marketing results, or reader reviews. Publishing outcomes depend on many variables outside our control. Any projections or estimates we provide are illustrative only and not promises. We also don't guarantee our website will always be error-free or unavailable.

Limits on Our Liability

To the fullest extent allowed by law, we're not responsible for:

Indirect, incidental, special, or consequential damages including lost profits, lost revenue, lost data, or reputational harm.
Any issues arising from your use of or inability to use our Services or website.
Unauthorised access to or changes to your information.
Actions by third parties including publishers, distributors, or platform operators.

Some regions, particularly certain Canadian provinces, don't allow limitations on certain types of damages. In those areas, our liability limits apply only to the maximum extent the law permits.

You Protect Us (Indemnification)

You agree to defend, reimburse, and protect us—including our officers, employees, and contractors—from any claims, costs, damages, or legal fees arising from:

Your breach of any promise or obligation in these terms.
Any claim that your materials infringe someone else's copyright, privacy, or other rights.
Your use of Deliverables in a way that wasn't contemplated by your Project Agreement.
Any legal issues caused by content you publish using our Deliverables.
Your violation of applicable law in connection with our Services.

Third-Party Platforms – What You Need to Know

Our Services often involve uploading or integrating your work with external platforms like Amazon KDP, Apple Books, IngramSpark, and social media. You should understand:

We have no control over third-party platforms. We can't influence their decisions, policies, or actions.
Publication approval and distribution are entirely up to those platforms. We can't guarantee they'll accept or keep your book available.
Third-party platforms change their rules, royalty rates, and terms anytime without warning to us or you.
You're responsible for maintaining your own accounts on those platforms and following their terms.
Our website may link to external sites for convenience, but those links don't mean we endorse those sites.

How We'll Communicate with You

Project updates and service messages

By engaging our Services, you agree to receive emails, phone calls, and messages about your project. These communications are essential and can't be opted out of while your project is active.

Marketing emails and newsletters

With your permission, we may send you information about new services, special offers, and company updates. You can opt out anytime by clicking the unsubscribe link in any email or emailing us at info@cambridgepublishinghouse.co.uk.

Text messages

If you've opted in to SMS communications, message frequency depends on your project activity. Standard text rates apply. Reply STOP to unsubscribe or HELP for assistance. We won't share your number with others for marketing without your explicit permission.

Compliance with anti-spam laws

Our email practices comply with UK and US anti-spam legislation. Canadian clients will only receive marketing messages if they've given consent as required by Canada's Anti-Spam Legislation (CASL). All commercial messages include our company name, a valid postal address, and a working unsubscribe option.

Ending Your Project

You can cancel anytime

You may terminate your Project Agreement at any time by writing to us. Cancellation will be subject to the refund policy above. All fees for work completed up to your cancellation date remain due.

When we might end things

We can end a project or stop work without liability in these circumstances:

You don't pay required fees by the due date and haven't corrected it within 7 business days of written notice.
You materially breach these terms or your Project Agreement and don't fix it within 10 business days of notice.
You provide materials or instructions that are defamatory, obscene, illegal, or fraudulent.
You behave abusively or threateningly toward our team.
Continuing would expose us to legal risk.

What happens after termination

Once a project ends, all rights granted to you under the Project Agreement are revoked (except rights to Deliverables you've already paid for and received). Sections covering intellectual property, confidentiality, liability limits, indemnification, and governing law survive termination indefinitely or as stated.

Resolving Disputes

Which law applies

These terms are governed by the laws of England and Wales and the laws applicable in the United Kingdom. This applies to any disputes or disagreements arising from these terms, your Project Agreement, or our Services.

Attempting to resolve things first

Before starting formal legal proceedings, both of us agree to try resolving any dispute through direct conversation. The person raising the dispute must send written notice explaining it in reasonable detail. Both parties then have 30 days to try sorting it out.

Special Terms for Clients in Canada

We work with many Canadian clients and recognise the following:

Consumer rights: If you live in a Canadian province with consumer protection laws—including Ontario, British Columbia, Alberta, and Quebec—you retain the legal rights those laws guarantee, and we can't remove those through this agreement.
Privacy: We handle your personal information in line with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
Anti-spam: All commercial messages to Canadian clients comply with Canada's Anti-Spam Legislation (CASL). We obtain consent before sending marketing messages.
Currency: All fees are in UK Pounds Sterling unless we've specifically agreed to invoice in Canadian Dollars in writing. Currency conversion costs are yours.
Dispute rights: Canadian consumer protection laws may give you additional rights that could affect how certain terms—including mandatory arbitration clauses—are enforced in your province.
Quebec specifics: If you're based in Quebec, the provincial Consumer Protection Act may provide additional rights we cannot waive.

Updates to These Terms

We may change these terms at any time at our discretion. When we do:

We'll update the date shown at the top of this page.
The new terms take effect immediately upon posting unless we state otherwise.
By continuing to use our website or Services after changes are posted, you accept the updated terms.

Get in Touch

If you have questions about these terms, want to discuss a dispute, need a copy of a signed Project Agreement, or wish to exercise any rights, please contact us:

Cambridge Publishing House UK
Email: info@cambridgepublishinghouse.co.uk
Phone: +44 80 010 26115

TERMS & CONDITIONS