PRIVACY POLICY

Introduction

Cambridge Publishing House UK recognises the importance of your trust. We are committed to handling your personal information responsibly and transparently. This Privacy Policy explains what information we collect from visitors and clients, the reasons we collect it, how we use and safeguard it, and what rights you have regarding your data. When you interact with our website or engage with our publishing services, you accept the practices outlined here.

Information We Collect

We gather only the information needed to deliver our services and enhance your experience with us. The following describes the categories of information we may collect:

Information You Provide to Us

You may share information with us when you make enquiries, request our services, or submit materials to us, such as:

• Your name or organisation name
• Contact details, including telephone number, email address, and postal address
• Details about your publishing project, such as manuscript category, length, aims, and service requirements
• Your budget range and preferred service option
• Payment details, which are processed securely through external payment platforms
• Documents, correspondence, or materials you send us through email, web forms, chat systems, or other channels

Information Gathered Through Website Browsing

When you browse our website, certain data may be collected automatically via cookies, tracking tools, or comparable technologies:

• Your IP address, browser details, and device information
• Which pages you visit, how much time you spend on them, and how you move through our site

Information from External Sources

We may receive information from external sources when you interact with our promotional campaigns, social networks, or other platforms, including:

• Information from advertising networks such as Microsoft Advertising or Google Ads showing how users engage with our ads and visit our website
• Publicly available details from social networks or professional platforms such as Facebook or LinkedIn when you reach out via those channels

How We Use Your Information

The information we collect helps us to:

• Deliver the publishing, editorial, creative, and related services you request
• Reply to your questions, quotation requests, and support needs
• Keep you informed about project progress, final proofs, payment matters, timelines, and delivery arrangements
• Process payments and manage accounting and financial documentation
• Make our website function better and provide improved services
• Communicate about news, updates, or special offers if you have consented or if permitted by law
• Show you advertisements and service information we think may interest you based on your site activity
• Understand how people use our services so we can refine them
• Keep our website secure and working properly
• Identify, prevent, and manage fraud, misuse, suspicious activity, or security issues

Advertising and Behavioural Analysis

We use advertising and analytics tools to learn how visitors interact with our website and measure whether our marketing efforts are effective.

Microsoft Advertising and Universal Event Tracking

Our website incorporates Microsoft Advertising's Universal Event Tracking (UET) system. This tool allows us to track how visitors interact with our website after they have seen or clicked on advertisements displayed through Microsoft Bing and the Microsoft Audience Network. Data collected through this system includes:

• Your IP address
• Cookie identifiers
• Pages you access and time spent viewing them
• Actions you take on our website, including form submissions and conversions

This enables us to:

• Evaluate how well our ads perform on Microsoft Bing
• Recognise visitor behaviour and strengthen our marketing strategy
• Display advertisements to you on Bing and across the Microsoft Audience Network based on your previous interactions

Google Advertising and Remarketing

We use Google Ads conversion tracking and remarketing functionality. These systems help us track how visitors interact with our advertisements and allow us to display ads to people who have previously visited our website. You can control your Google advertising settings at: https://choice.microsoft.com

Other Analytics and Tracking

We may employ additional analytics, advertising, or performance tracking services from reputable external providers. Further details about cookies and tracking technologies appear in Section 5 of this policy.

Choosing Not to Participate

You are entitled to opt out of personalised advertising, tracking for advertising purposes, and behavioural profiling whenever you wish. You can do this by:

• Adjusting your preferences using our cookie management tool (displayed when you first arrive at our website)
• Visiting the opt-out settings for the advertising platforms mentioned above
• Using the Digital Advertising Alliance opt-out tool at: https://choice.microsoft.com
• Getting in touch with us at [email] if you want your information excluded from advertising activities

Information We Share

To operate effectively and provide our services, we collaborate with external partners. We do not sell your personal information and only share it in specific circumstances:

Third-Party Service Partners

We work with external service providers and suppliers who support our operations and service delivery:

• Organisations that process payments
• Companies that host our website and manage our technical infrastructure
• Platforms that manage our email and marketing communications
• Systems for managing customer relationships
• Providers of website analytics, including Google Analytics
• Platforms for advertising and audience building, such as Microsoft Advertising and Google Ads

These partners must comply with privacy laws and contractually agree to handle your information securely and only for approved purposes.

Law and Regulatory Obligations

We may release personal information when the law requires it, when a court orders it, or when a government agency requests it, or when disclosure is necessary to defend the rights, assets, or safety of our business, our clients, or the public.

Company Changes

If our company undergoes acquisition, merger, restructuring, or sale, your personal data may be transferred as part of that process. In such an event, we will take sensible measures to inform you of changes and explain your rights.

Cookies and Tracking Technologies

A cookie is a small data file saved on your device when you visit a website. It allows websites and service providers to recognise your device and monitor your browsing behaviour.

We use cookies to support basic website functionality, improve how you experience our site, monitor website activity, and enable advertising and analytics by tracking ad performance and gathering visitor data.

Cookie Permissions

On your first visit to our website, a banner will appear asking you to accept or reject non-essential cookies. You remain in control and can change your cookie preferences anytime using the 'Cookie Settings' option in our website footer.

Be aware that disabling certain cookies may limit some website features or customisation options, although essential website functions will still work.

Moving Information Across Borders

Our service partners and technology platforms operate internationally, meaning your information may be held or processed outside your local area, potentially in countries such as the United States. These other countries may have different privacy rules.

When we transfer your data internationally, we take reasonable steps to ensure adequate protections exist, such as:

• Standard Contractual Clauses recognised by data protection regulators
• Legal requirements that our service partners meet equivalent privacy standards
• Data transfer assessments as mandated by law

Information for Visitors from Canada

We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. When your information travels outside Canada, we work to maintain the privacy safeguards required by Canadian law. If you have worries about cross-border transfers, contact us at info@cambridgepublishinghouse.co.uk

Data Retention

We retain information for only as long as needed to fulfil the purposes stated in this policy, meet legal requirements, address disputes, enforce contracts, and maintain proper business and financial records.

Once the relevant timeframe expires, we securely erase, anonymise, or dispose of data in line with legal and business requirements. If you want your data deleted before the standard timeframe, see Section 8 for how to submit a deletion request.

Your Rights Regarding Your Data

The rights you have over your personal information depend on your location and the laws that apply to you. The following outlines rights that may be available to you:

Rights for Everyone

Regardless of where you live, you may have the right to:

• Access the personal information we keep about you
• Ask us to fix information that is inaccurate or incomplete
• Request deletion of your information, within legal and contractual limits
• Stop receiving marketing messages by withdrawing permission at any time
• Opt out of personalised advertising or certain tracking activities

Rights for Residents of California

If you live in California, the California Privacy Rights Act (CPRA) may give you additional entitlements:

• Understand what categories of information we collect and how we put it to use
• Request that we remove your information
• Request that we correct information that is wrong
• Tell us not to sell or share your information
• Restrict the use of sensitive information where applicable
• Receive equal treatment and pricing even if you exercise privacy rights

To prevent the sale or sharing of your information, you can use the "Do Not Sell or Share My Personal Information" button on our website or contact us directly.

Rights for Colorado Residents

If you are a Colorado resident, state law may grant you:

• Access to your personal information
• The ability to correct inaccuracies
• The ability to request deletion
• A portable copy of your information
• Ability to refuse targeted advertising, profiling, or data sales

Rights for Virginia Residents

Virginia residents may have the right to:

• Access, correct, and delete your information
• Receive your information in a portable, transferable format
• Refuse targeted advertising, profiling, and information sales

Rights for Residents of Canada

Canadian residents have rights under PIPEDA and applicable provincial laws, including rights relating to gaining access to, correcting, and verifying the accuracy of personal information.

Canadian residents may also lodge privacy complaints with the Office of the Privacy Commissioner of Canada, as detailed in Section 10.

Submitting a Request About Your Data

To exercise any of the rights mentioned in Section 7, you may contact us as follows. To protect your information and prevent misuse, we may need to verify who you are before processing your request. Here is how to submit a request:

• Send an email to info@cambridgepublishinghouse.co.uk
• Use the subject heading: "Privacy Rights Request."
• Include your full name, how to contact you, and what you are requesting

We may ask for more information to confirm your identity before we can complete certain requests. We will confirm receipt and respond to legitimate requests within the timeframes set by law. If we need extra time, we will let you know.

If we cannot fulfil your request, we will let you know why as required by law. Should you believe our response is unsatisfactory, you may have the ability to challenge it or lodge a complaint as described in Section 9.

Challenges and Complaints

If you feel we have not properly handled your data request, you may have the right to question our decision or submit a complaint to the relevant authority, depending on your location.

Internal Challenge Process

If you are unhappy with how we dealt with your data request, you may formally challenge our decision within 60 days of getting our response by:

• Emailing us at info@cambridgepublishinghouse.co.uk
• Use the subject heading 'Privacy Request Challenge.'
• Include your initial request, our response, and the reasons you disagree

We will review your challenge within the required timeframes and provide a response within 60 days.

For Residents of Canada – Privacy Commissioner of Canada

If you live in Canada and are unhappy with how we have managed your data, you have the ability to contact the Office of the Privacy Commissioner of Canada (OPC):

• Website: www.priv.gc.ca
• Telephone: 1-800-282-1376
• TTY: 1-613-947-8389
• Mailing Address: 30 Victoria Street, Gatineau, Quebec, K1A 1H3

For Residents of the United States

If you are a resident of California, Colorado, or another U.S. state with privacy legislation, and you believe our response to your request is inadequate, you may submit a complaint to your state's attorney general or the relevant authority responsible for privacy matters.

How We Protect Your Data

We use reasonable technical, administrative, and organisational measures to protect your information from unauthorised viewing, mishandling, deletion, modification, or disclosure. Our approach includes:

• Secure socket layer (SSL) encryption and protected website connections
• Limited staff access to personal information
• Secure data storage and permission controls
• Continuous security review and monitoring
• Requirements that our partners meet security standards
• Policies on how we handle and keep information confidential

While we implement reasonable protections, no internet-based system can guarantee absolute security. If you suspect your data has been compromised, please notify us straight away at info@cambridgepublishinghouse.co.uk

Young People's Privacy

Our website and services are not designed for people under 13 years of age. We do not knowingly gather personal information from anyone under 13. If we find out that we have collected information from someone under 13 without proper consent, we will remove it promptly. Parents or guardians who suspect a young person has given us their information may contact us to have it deleted.

Updates to This Privacy Policy

We may revise this Privacy Policy periodically to account for changes in our services, technologies, business needs, legal requirements, or how we manage privacy. When we make updates, we will refresh the date shown at the top of this policy and notify you by email or website notice where necessary. We recommend you read this Privacy Policy occasionally to understand our current practices.

Get in Touch

If you have questions, concerns, or requests about this Privacy Policy or how we manage your data, please feel free to reach out:

Email: info@cambridgepublishinghouse.co.uk