Refund & Cancellation Policy

Introduction

Cambridge Publishing House UK stands behind the quality and professionalism of our services. We recognise that every publishing project is unique, and we work collaboratively with clients to deliver tailored solutions. Because our work begins promptly once a project is confirmed, our refund policy has been designed to balance fairness for both our clients and the time we invest in their projects.

Cancellation Before Work Begins

If you decide to cancel your project before any work has started, you have the right to do so. In this situation, we'll process a refund minus a reasonable administrative charge to cover the costs we've already incurred in project setup and payment processing.

Understanding Refund Eligibility

Your eligibility for a refund depends on which stage of your project you're at when you request cancellation.

At the Early Stages – Before First Deliverables

If you ask to cancel before we've delivered your first set of materials, you'll be entitled to a refund of most of what you've paid, with a modest amount kept to cover our setup and processing costs.

Shortly After You Receive Your First Deliverables

If you request cancellation within a short timeframe after we've provided your initial deliverables, you may still qualify for a partial refund, although this will be less than if you'd cancelled earlier.

Beyond the Initial Review Period

Once a longer period has passed following delivery of your initial work, refund availability becomes more limited. At this point, significant work will have been completed, and we'll typically have no refund available, though we'll provide you with all completed materials.

Situations Where Refunds Cannot Be Offered

Refunds are not available in the following circumstances:

• You've approved work or requested revisions. Once you've given written approval to any deliverable, that stage is considered final and non-refundable.
• Your final files have been delivered. When a project reaches completion and final materials are handed over, refunds cannot be processed.
• The service was part of a special package. Discounted, promotional, or bundled packages are non-refundable once work has started, as the reduced price already reflects this condition.
• Third-party costs have been incurred on your behalf. If we've purchased or arranged services like domain registration, software licences, professional photography, or paid advertising in your name, those expenses cannot be refunded.
• You've become unresponsive. If you don't respond to communications for an extended period and we place your project on hold, this affects refund eligibility.
• You've changed your mind. Cancellations based on personal preference, budget changes, or deciding not to proceed after work has commenced typically cannot be refunded.

Marketing & Campaign Services

Marketing services—including campaign development, content creation, advertising setup, and promotional work—start immediately upon project confirmation. Because these activities involve rapid initial deployment and resource allocation, marketing fees become non-refundable once we've begun creating marketing assets or launching campaigns.

Your Part in the Process

To help keep projects on track, we ask that you:

• Provide materials promptly when we request them.
• Review and respond to deliverables within the timeframe we've agreed.
• Submit revision requests whilst the project is active.
• Stay in touch and respond to our communications.

Delays caused by slow material delivery, late approvals, or poor communication from your side will extend your project timeline and may affect refund eligibility.

How Refunds Are Processed

When a refund is approved, we'll process it back to your original payment method within a reasonable business timeframe. Please allow additional time for your bank to complete the transfer, as processing times vary by financial institution.

Working Through Concerns

We're committed to resolving concerns professionally and respectfully. If you're unhappy with any aspect of your project, please contact your Project Manager first so we can explore solutions together. Many concerns can be resolved through revision, clarification, or adjustment without needing to cancel altogether.

Changes to This Policy

Cambridge Publishing House UK reserves the right to update this Refund Policy at any time. Changes will take effect going forward and won't apply to projects already in progress unless you've agreed otherwise in writing.